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No matter how hard you work or how great your service is, you will eventually have to deal with an upset client. No business is perfect, and encountering issues simply goes with the territory of being an owner. But while you can’t always control the situation, you have 100% control over how you react. When things go wrong, here are three proven strategies from reputable books to help you navigate the storm: Practice Radical Candor In her book Radical Candor, Kim Scott explain

The devastating back-to-back earthquakes that recently struck Venezuela were a powerful reminder of how quickly a natural disaster can turn our world upside down. While we can’t stop the ground from shaking underneath us, we can use the technology in our pockets to give us a few important seconds of notification before the earthquake hits. The good news? You might already have this protection turned on. Android Users: Google has an early warning network baked right into your

Lately, we have some welcome news to share regarding auto insurance: the overall frequency of accidents and the general cost of vehicle repairs have finally begun to stabilize across the board. However, there is a secondary trend we are watching closely. Following California’s legislative decision to double the state's minimum liability limits, the industry has seen a sharp, unexpected rise in overall injury claim costs. Industry experts note that higher available coverage l

We’ve all heard the classic career advice: "Just follow your passion." While it sounds inspiring, author Cal Newport argues that this advice can actually be dangerous in his book, So Good They Can’t Ignore You: Why Skills Trump Passion in the Quest for Work You Love. According to the author, obsessing over "passion" can backfire for two major reasons: It creates unrealistic expectations: Every business or career involves tedious tasks. For example, a passionate entrepreneur m

Are you ready for the World Cup? I certainly am! To get you into the spirit, here are five really really interesting facts about the world's biggest sporting event: It’s Absolute Massive: The last World Cup final between Argentina and France drew a staggering 1.5 billion viewers. To put that into perspective, that is roughly twelve times the audience of the Super Bowl! Don’t Blink: The fastest goal in World Cup history was scored by Turkey’s Hakan Şükür. It took him a mere 10

When is the most dangerous time to drive in California? According to a study by Mercury Insurance, the answer actually depends on exactly where you live. In Los Angeles: The risk peaks around 3:00 PM, right when school lets out and the roads flood with parents and buses. In Orange County: The danger zone shifts to 12:00 PM…the peak of the lunch hour rush. The Weekly Trend: Generally speaking, your risk of an accident increases significantly during the evening rush hour when e

People often ask why I invest so much time into these monthly updates. Honestly? I enjoy it (I know, I’m a bit of a nerd that way). But there are also some important business benefits to the newsletter including: Education: Knowledge is the best insurance. When a customer learns about things like Uninsured Motorist coverage before an accident, it prevents a bad experience later. Surprises are usually not good with insurance. Engagement: In a crowded industry, I want to stand

We often blame "bad luck" or "slick roads" for car crashes, but the data tells a different story. According to the National Highway Traffic Safety Administration (NHTSA), roughly 94% of all major road accidents are caused, at least in part, by human error. The good news? That means the vast majority of accidents are preventable. Here is a breakdown of the top culprits: 1. Recognition Errors This is the single biggest cause of accidents, accounting for 41% of all crashes cited

Protecting your business from cyberattacks isn't just a "tech thing"—it’s a vital part of your business plan. While you can invest in high-end insurance and complex software, most digital disasters can be dodged by checking off a few simple boxes. Here are five easy, low-cost ways to protect your business today: 1. Install Virus Protection This doesn’t have to be expensive or complicated. In fact, you might already have it! Many internet providers, like Spectrum, offer great

Has this happened to you? You walk into the supermarket for a gallon of milk and some eggs, and forty-five minutes later, you’re walking out with $15 worth of gourmet cheese, a succulent you didn’t need, and, somehow, no milk and no eggs. If it has, there is a good chance that you were affected by supermarket psychology. Here are the ways that supermarkets can influence your shopping: The Deceptive Layout: Ever wonder why the milk is always at the very back? It’s a "treasur

Imagine this: You’re in an accident, and your car is totaled. You’re shaken up, but you breathe a sigh of relief because you have Collision coverage (note that I did not use “Full Coverage”...click on this link to learn why) Your insurance company writes a check for the car's current market value—let’s say $20,000. Then, two weeks later, a letter arrives from your bank. You still owe them $5,000. Wait... what? This is where GAP coverage comes in. Insurance pays you what th

Of all the business classes I’ve taken, Macroeconomics remains one of my favorites. Why? Because it taught me that when you zoom out, the "threats" everyone else is panicking about can be massive opportunities. Take an economic downturn as an example. Most business owners see a shrinking market as a bad thing and possibly pull back or “ride it out.” But a savvy entrepreneur looks at that this “problem” and sees two things: Increasing Market Share: While competitors are hunke

March is Women’s History Month…a time to honor the women who reshaped our world. Here are some that are inspirations to all of us: Icons Who Changed the Game Rosa Parks (1913–2005): With one act of quiet defiance on a segregated bus, she sparked a movement that transformed civil rights in America. She proved that standing up for justice often begins by staying seated. Ada Lovelace (1815–1852): A visionary mathematician, Lovelace wrote the first-ever computer program. Every

Many people know that when a car accident occurs, one of the first things you must do is exchange information, such as car insurance and driver's license. We also recommend taking photos of the damage and the license plates of the cars. However, there is a question many clients ask us: ' Do I need to call the police? ' The answer depends on several factors: When You MUST Call 911 Always call emergency services immediately if: There are any injuries (even minor ones). The v

Think of your office like the clothes you would wear to an interview. You got to look your best . Here are 5 tips for a great first and lasting impression: Keep it Clean. A tidy office is essential. We even use a robot vacuum to keep our floors clean without all the hassle! Highlight Your Brand. Feature your logo and company colors everywhere. Show your clients that you are proud of your business and that they should be proud to work with you. Show them how you are specia

Many of us have physical photo albums and old VHS tapes tucked away in boxes. These are prized possessions, but what about the memories on your phone? A recent life event left my wife and me scrambling to gather digital photos and videos scattered across different devices. We realized some were never backed up and were lost forever. To prevent this, we created a simple three-step plan: Automatic Backup: There are many options to automatically back up photos and videos on you

The short answer is YES! According to California Vehicle Code 16028 , you are legally allowed to provide proof of insurance using your smartphone. While some still recommend keeping a paper backup in your glove compartment, digital cards are often easier to manage—especially if you have multiple vehicles on one policy. Stay Prepared: Download your insurer's app: This ensures you always have the most up-to-date ID card ready for an officer or in the event of an accident. Set

16 years ago, I started my car insurance agency, InVision Insurance, and didn't have much money for advertising—I had to be resourceful. I relied on a book called " Guerrilla Marketing " that gives all kinds of ideas on how to market with little money. Here are three “low cost” tactics I used to grow my business: The Power of the Ask (Referrals): Your happy customers are your best sales team, but they won't always spread the word unprompted. Always ask. A simple, "Who else

Hundreds of preventable roadside deaths occur every year. Don't wait for a breakdown to realize you're unprepared. Here is what driver should keep in their trunk: High-Visibility Vest: If you must exit the vehicle, being seen is your #1 priority. Road Markers: Cones, triangles, or flares help other drivers see your car from a distance and avoid a secondary crash. Powerful Flashlight: Essential for night repairs or flagging down help. An "Emergency" Jacket: A flat tire in

Every January brings changes to the road in the form of new laws. Here are the most important updates: E-Bike Safety (AB 289): All electric bikes must now have a red rear reflector or light visible at all times. School Zone Safety (AB 382): Cities now have the authority to drop speed limits to 20 mph in school zones . This is a "slow roll" toward a statewide 20 mph limit by 2031. Red Light Cameras 2.0 (SB 720): Expect to see more cameras at intersections. These issue "ci